Privacy policy
Hikaru Privacy Policy
Last updated: 21 August 2025
At Hikaru, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit or purchase from our website, hikaru.co, or interact with our products and services.
1. What Information We Collect
We collect information to provide you with the best possible experience and to fulfill your orders. This may include:
Device Information
Examples: browser type, IP address, time zone, pages viewed, how you interact with our website.
Why: to make the website work smoothly and analyze how customers use it.
How we collect: automatically via cookies, pixels, and log files.
Who we share it with: Shopify (our platform) for site management and analytics.
Order Information
Examples: name, email, phone number, billing and shipping addresses, payment details.
Why: to process your order, send confirmations, arrange shipping, and communicate about your purchase.
Who we share it with: Shopify and relevant Shopify apps to process payments and fulfill your order.
Customer Support Information
Examples: name, email, phone, order details.
Why: to provide customer service or handle return/exchange requests.
How we collect: directly from you.
Minors
We do not knowingly collect personal information from children under 16. If you believe your child has provided information, please contact us to request deletion.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Improve our website and user experience
- Share updates, promotions, or new product releases (if you’ve opted in)
- Prevent fraud and ensure safe transactions
We do not sell your personal information.
3. Sharing Information
We may share your information:
- With Shopify to manage our store, process payments, and fulfill orders
- With third-party apps or services that help us run our business
- When required by law or to protect our rights
4. Behavioural Advertising
We may use information about your visits to our website to:
- Show relevant advertisements on other sites or social media
- Understand website performance via analytics (Google Analytics, Facebook Pixel, etc.)
You can opt out of targeted ads:
5. Cookies
Cookies are small files stored on your device to help the site function and remember your preferences. We use cookies to:
- Keep track of your shopping cart
- Personalize your experience
- Analyze traffic and performance
You can manage or block cookies via your browser settings. Note that some features of our website may not work if cookies are disabled.
6. Your Rights
GDPR (EEA Residents)
If you live in the European Economic Area, you have the right to:
- Access, correct, or delete your personal data
- Object to automated processing
- Request data portability
CCPA (California Residents)
If you live in California, you have the right to:
- Know what personal data we collect
- Request deletion or correction of your data
- Opt-out of the sale of your personal data (Hikaru does not sell data)
To exercise these rights, please contact us: HikaruCrafts@gmail.com
7. Retention of Information
We keep your personal information as long as necessary to fulfill orders or comply with legal obligations. If you request deletion, we will erase your data unless required to retain it for legal or legitimate business reasons.
8. Security
We implement reasonable measures to protect your personal information, including secure servers, encrypted payment processing, and access restrictions.
9. Changes to this Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, laws, or services. The latest version will always be posted on our website.
10. Contact
If you have questions, concerns, or requests regarding your personal information:
Email: HikaruCrafts@gmail.com
You also have the right to lodge a complaint with your local data protection authority if you feel your privacy rights have been violated.